Refund and Returns Policy

Effective Date: December 7, 2024

At GolfTopic, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a hassle-free return and refund policy, subject to the terms outlined below.

1. Returns

1.1 Return Eligibility

You may return most items purchased on GolfTopic within 30 days of receiving your order, provided the following conditions are met:

  • The item is in new, unused condition.
  • The item is in its original packaging, including all tags, manuals, and accessories.
  • You provide a proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Opened software, digital downloads, or gift cards.
  • Custom or personalized items that were made to your specifications.
  • Items on sale or clearance, unless otherwise stated in the product description.

1.2 Return Process

To initiate a return, please contact our customer service team at info@golftopic.click or call us at (816) 903-1020. We will provide you with return instructions and a return authorization number (RA#) if applicable.

  • All return shipping costs are responsible by the customer, unless the item is defective or incorrect.
  • Please securely package your item for return to prevent damage during transit.

Once we receive your returned item, it will be inspected to ensure that it meets our return criteria. Refunds or exchanges will be processed within 7-10 business days of receiving the returned product.

2. Refunds

2.1 Refund Eligibility

To be eligible for a refund, the item must meet the following conditions:

  • The item is returned within 30 days of the delivery date.
  • The item is unused, unopened, and in its original condition.
  • The item is not on our non-returnable list (such as clearance items or digital downloads).

2.2 Refund Process

Once we receive your returned item and confirm it meets our return conditions, we will issue a refund to your original payment method.

  • Refunds will be processed within 7-10 business days from the date we receive the return.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective product).
  • If the return does not meet our policy criteria, we may reject the return or issue a partial refund, depending on the condition of the returned product.

3. Exchanges

3.1 Exchange Eligibility

If you would like to exchange an item for a different product, you can return the original product under the terms of this policy and place a new order for the replacement item.

Exchanges can only be processed if the item is returned in new, unused condition and within 30 days of receipt.

4. Damaged or Defective Items

4.1 Defective or Damaged Items

If you receive an item that is defective or damaged, please contact our customer service team within 7 days of receiving your order. We will either:

  • Replace the item at no additional cost, or
  • Issue a full refund for the purchase price of the damaged or defective item.

4.2 Incorrect Items

If you receive the wrong product, please notify us within 7 days of receiving your order, and we will arrange for a return and replacement at no extra charge.

5. How to Contact Us for Returns or Refunds

If you have any questions or need assistance with a return or refund, please reach out to our customer support team:

  • Email: info@golftopic.click
  • Phone: (816) 903-1020
  • Mailing Address:
    451 Porter Ridge, Kearney, Missouri (MO), 64060

Our team is ready to assist you with your return, exchange, or refund process.

6. Exceptions to the Return and Refund Policy

We reserve the right to refuse returns and issue partial refunds for items that do not meet the above conditions. If the item is damaged due to misuse or mishandling, we will not accept the return or refund the purchase.

7. International Returns

If you are returning a product from outside the United States, please note that:

  • Return shipping is the responsibility of the customer.
  • Refunds will be processed in the same currency as the original payment, and the refund may be subject to currency exchange rates.
  • Customs duties or taxes on international returns are non-refundable.